Foundever Walk-in Drive 2026 Hiring International Voice Process in Hyderabad

Foundever Walk-in Drive 2026 – Foundever is conducting a walk-in drive in Hyderabad on 19th – 24 January 2026 for the International Voice Process role. This Opportunity is open to freshers and Candidates with 5 years of experience. Any  Graduate (or) Post Graduate from the chosen field is welcome to apply. For more details about Foundever Walk in Interview in Hyderabad, check the below sections.

Foundever Walk-in Drive 2026 – Overview

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Foundever Walkin Interview – Job Description

• Information Delivery: Providing accurate and comprehensive benefits and claims information to customers.
• Query Resolution: Responding to telephone requests concerning policy coverage, claim status, and other policy-related inquiries.
• Research & Support: Researching and discussing options regarding various aspects of an insured’s policy and provider information, such as claim status and PDP application status.
• System Navigation: Efficiently accessing and utilizing multiple electronic systems to provide complete and accurate responses.
• Claim Adjustments: Researching and executing correct procedures for sending notifications when claim adjustments are necessary.
• Relationship Management: Enhancing and strengthening the relationship between the customer and MetLife.
• Provider Interaction: Clearly understanding and responding to providers in a dynamic, fast-paced environment, while promoting MetLife’s quality image.
• Professional Conduct: Performing all responsibilities consistently and professionally, utilizing strong verbal, interpersonal, and quality service skills.
• Multichannel Support: Handling inbound customer calls courteously, timely, and professionally, including managing inquiries via email and live chat.
• Active Listening & Problem Solving: Actively listening to customers, understanding their needs, and resolving issues effectively.
• Escalation Management: Escalating customer issues to appropriate staff and management for resolution as needed.
• First Call Resolution: Ensuring first call resolution through effective problem-solving and call handling.
• Process Adherence: Strictly following client program processes and performing all tasks courteously and professionally.
• Knowledge Utilization: Utilizing knowledge base resources and training to accurately answer customer questions.
• Record Keeping: Creating and maintaining accurate customer records with detailed call information.
• Documentation: Accurately documenting call resolutions in the appropriate systems.
• Financial Compliance: Strictly adhering to client processes for handling financial issues and inquiries.
• Confidentiality: Complying with all requirements concerning confidential and personal information.
• Policy Adherence: Following all required scripts, policies, and procedures.
• Schedule Compliance: Adhering to all attendance, work schedule, and scheduled training requirements.

Foundever Walk in Drive in Hyderabad – Qualifications and Skills

• High School Diploma or equivalent required or any degree preferred.
• Fluent in business English (written and spoken).

Foundever Walkin Drive 2026 Details

Walkin Date : 19th – 24 January 2026 

Walkin Time : 11.30 AM – 4.30 PM

Walkin Address : 

Cyberpearl Ground Floor, 2nd Block, hitech city,
Madhapur, Hyderabad 500081.
Near Indian Oil Petrol Pump and Raidurg Metro Station.

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