Firstsource Off Campus 2026 Recruitment Drive – Firstsource offers exciting opportunities for freshers through its Off Campus 2026 Recruitment Drive. The Firstsource Careers Chennai 2026 company is seeking Customer Service Trainee in with qualifications such as Graduate (Fresher). This presents an excellent chance for newcomers to get started on a promising IT career. Don’t miss the chance to kickstart your IT career with Firstsource. For more information, check the below content.
Firstsource Off Campus 2026 Recruitment Drive
| Company Name | Firstsource Pvt Ltd India |
| Job Role | Customer Service Trainee |
| Qualification |
Graduate (Fresher) |
| Experience |
Freshers |
| Job Location | Chennai |
| Source | www.firstsource.com |
Core Responsibilities
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
- Grasp, Comprehend & clear the training period with relevant toll-gate scores
- Attend all team briefing/meetings/coachings on a timely basis.
- Be knowledgeable of regular process changes provided
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, listen, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritise tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development
Qualification & Skills Required
- Graduate (Fresher)
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
- Willingness to work in rotating shifts (including night shifts).
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of atleast 20 WPM/90% Accuracy
How to Apply Firstsource Careers for Freshers 2026 ?
- Interested and eligible aspirants may apply Online Firstsource Openings for freshers in Chennai 2026 registration link are given below
Credit : Content Source From Firstsource Official Website
Click Here Below Firstsource Off Campus Drive 2026 Link
For more details about Firstsource Off Campus Job Updates 2026 stay tuned to our official website Fresherstech.com.
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