Data Axle Off Campus 2026 Recruitment Drive for Freshers Hiring Associate Support Analyst | Apply Now

Data Axle Off Campus 2026 Recruitment Drive – Don’t miss the job opportunity to get started on an exciting IT career journey with Data Axle through its Data Axle Off Campus Drive 2026. Data Axle invites aspirants with a BE/B.Tech to join as Associate Support Analyst in Pune. This opportunity is best suited to individuals with 0 to 4 years of experience. For more details about Data Axle Careers Pune 2026, read the below sections.

Data Axle Off Campus 2026 Recruitment Drive Hiring

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Responsibilities 

• Provide daily customer support by validating cases, isolating and diagnosing issues, and delivering timely resolutions.
• Troubleshoot performance concerns and implement effective short-term fixes as well as long-term solutions.
• Analyze system exceptions and logs to identify root causes, improve product usability, and enhance end-user experience.
• Respond to customer inquiries via phone, email, and chat in a clear and professional manner.
• Collaborate with customers and internal stakeholders, including Customer Support, Customer Success, and Senior Leadership, to address product and customer issues effectively.
• Work cross-functionally with Support, QA, Engineering, and Product teams to ensure timely investigation and resolution of issues.
• Maintain accurate and timely ticket updates while ensuring adherence to internal and external SLAs.
• Drive Root Cause Analysis (RCA), Impact Analysis, and provide support during production deployments.
• Provide clear solution summaries and handoffs to development teams to accelerate issue resolution.
• Ensure all follow-up commitments made to customers are met within agreed timelines.
• Escalate issues appropriately by involving senior and escalation resources with the necessary details and context.
• Partner with Product Management during sprint releases to contribute to product enhancements and long-term improvements.
• Ensure knowledge management and documentation processes are followed and assist in converting technical resolutions into knowledge base articles.

Qualification & Skills Required 

• 0-4 years of experience in customer service/support roles within a product-based company.
• Prior customer support experience in a SaaS company is preferred (not mandatory).
• Experience working with SFDC, CRM, and Sales & Marketing systems and processes.
• Strong experience in issue of triaging and analysis, particularly through log analysis.
• Proven ability to troubleshoot issues related to web-based applications.
• Hands-on experience with ticketing/support platforms such as Jira, Salesforce or similar tools.
• Strong technical aptitude with the ability to derive insights and support root cause analysis.
• Customer-focused mindset with a passion for delivering an excellent customer experience; enthusiastic, positive, and service-oriented.
• Excellent communication and collaboration skills.
• Strong problem-solving, prioritization, and time-management abilities.
• Willingness to work evening/night shifts (16:30 to 01:30 IST) to support US-based stakeholders.

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How to Apply Data Axle Jobs in Pune 2026 ?

• Candidates can apply for the Data Axle Off Campus 2026 Recruitment through the link given below.

Credit : Content Source From Data Axle Official Website

Click Here Below Data Axle Job Openings in Pune 2026 Link

Apply Now

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