NTT Data Job Vacancy Noida 2024 Batch | Helpdesk Associate Job openings in Noida for Experienced | B.E/B.Tech, M.E/M.Tech | Experienced Off Campus Jobs, Careers, NTT Data Recruitment for 2024 Batch, Walkin Drive, Eligibility Criteria, Salary, Selection Process :
NTT Data Job Vacancy Noida 2024 : Good news to the Jobseekers, who are in search of IT/ Software Companies in Noida for experienced. The NTT Data company is inviting the applications from eligible candidates for the role of Helpdesk Associate Jobs in Noida. Freshers Tech team has advised to candidates go through this article to get NTT Data Eligibility criteria, responsibilities for the NTT Data Job Opportunities in Noida. Utilize this chance & get a direct link to apply for the Job Vacancy in IT Company for Experience. For more updated details about the NTT Data Careers, bookmark our website of www.fresherstech.com to visit more often.
NTT Data Job Vacancy Noida 2024 | FreshersTech.com
| Company Name | NTT Data Pvt Ltd India |
| Job Role | Helpdesk Associate |
| Qualification | BE/B.Tech/ME/M.Tech |
| Experience | 1-2 years |
| Category | Off Campus Jobs |
| Job Location | Noida |
| Source | www.nttdata.com |
NTT Data Off Campus Recruitment 2024 Drive Eligibility Criteria
Job Description – NTT Data Jobs in Noida for Gradudates
- Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk.
- Incidents that are not resolved at the desk will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
- Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users.
- Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software.
- Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required.
- Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests.
- Update the ITSM Tool fields upon successful resolution of the Incident.
- Utilize Provider’s remote tool to enable remote takeover sessions.
- Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
- Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications.
- Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
- Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven.
Experience & Skills Required – NTT Data Helpdesk Associate Jobs 2024
- Minimum 1-2 years of relevant experience in a technical support role & 6 months on the current grade
- Working Knowledge of Operating Systems such as Windows 7 & 10
- Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
- Working knowledge of MS Office suite & Skype for business
- Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
NTT Data Recruitment Selection Process
Selection procedure for NTT Data Recruitment 2024 is :
- Written Test
- Technical Interview
- Group Discussion
- HR Interview
How Can I Apply for NTT Data Off Campus Placement
- Interested and eligible candidates may apply online for NTT Data Off Campus Drive for 2024 Batch link are given below.
Credit : Content Source From NTT Data Official Website
Click Here Below NTT Data Job Vacancy Noida 2024 Link
Hope the above details regarding the NTT Data Job Vacancy Noida 2024 Drive for Helpdesk Associate is useful to you. For more latest updated information regarding the NTT Data Off Campus Hiring or any other latest off campus drive for 2024 batch notifications, follow our website fresherstech.com regularly.
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