CSG Recruitment Drive 2026 – CSG is planning an off campus drive in Bangalore for the Technical Support Analyst I role. This is an excellent job opportunity for experienced aspirants with 1-2 years of experience and Qualifications including Degree or Diploma are welcome to apply. For more information about CSG Careers Bangalore 2026, check the below sections.
CSG Recruitment Drive 2026 Hiring Technical Support Analyst I
| Company Name | CSG Pvt Ltd India |
| Job Role | Technical Support Analyst I |
| Qualification |
Degree or Diploma |
| Experience |
1-2 years |
| Job Location | Bangalore |
| Source | www.csgi.com |
Also Read :Â Siemens Gamesa Off Campus 2026 Recruitment Drive Hiring Freshers Trainee-Technician | Apply Now
Responsibilities
- Provides Level 2 Support to customers – resolving technical issues/error messages encountered by customers in a live production environment.
- Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
- He/she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
- Hands on Singleview product knowledge and experience in using provisioning and order management systems tools to initiate and track the service activation process.
- Must be aware of bulk provisioning process.
- Supports customers per the details contained in the customer maintenance and support contracts.
- Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
- Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
- Analyze and debug CSG product applications.
- Ensures CSGÂ Support Tool is always updated with the latest ticket details.
- Delivers product installations according to internal procedures.
- Assist direct line manager with reporting on KPIs and team progress.
- Escalates opportunities and/or issues according to established procedures.
- Performs Application Health Check.
- Works on performance issues..
- Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays is required
- Ad-hoc occasional travel to customer sites.
Qualification & Skills RequiredÂ
-
2-4 years of work experience in software industry and application support experience.
-
Degree or Diploma in Information Technology; Computer Science, Engineering.
-
Sound knowledge on Billing and Rating.
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Good knowledge of Telecommunication environment and customer services procedures.
-
Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge.
-
Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Shell, Perl, Python, SOAP, REST, Tuxedo, XML
-
Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas e.g., Oracle database, RedHat, Linux or Unix OS, etc.
-
Customer facing skills to perform on-site support for customers who have purchased the services.
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Experience in Incident/Problem/Change/Knowledge Management.
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Experience in Automation Frameworks would be a plus.
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Experience with CI/CD tools including Jenkins.
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ITIL accreditation will be an advantage.
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Works well within a team environment.
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Able to communicate effectively to convey and clarify information.
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Good written and verbal communication skills.
-
Able to communicate in English (Advanced) and one additional language is preferred.
Also Read :Â Deutsche Bank Off Campus Hiring for 2026-2027 Batch Freshers Apprentice | Apply Now
How to Apply CSG Off Campus Drive 2026 ?
- Interested and eligible aspirants may apply Online CSG Job Openings 2026 registration link are given below
Credit : Content Source From CSG Official Website
Click Here Below CSG Recruitment 2026 Link
For more information about CSG Job Openings 2026, follow Fresherstech.com for regular updates.
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