Deloitte Freshers Recruitment 2026 Hiring for Intela Support – Associate Services Specialist I | Apply Now

Deloitte Freshers Recruitment 2026  – Deloitte in 2026 through its Off Campus Drive, Job Openings & Recruitment. Deloitte is seeking applications for the role of Intela Support – Associate Services Specialist I, ideal for freshers with qualifications such as BE/B.Tech. Located in Hyderabad. For more information regarding Deloitte Careers India 2026, check the below sections.

Deloitte Freshers Recruitment 2026 Hiring Intela Support – Associate Services Specialist I

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Responsibilities 

• Customer handling skills – Call etiquettes
• End to End ticket management
• Basis ITIL concepts of Incident, problem & change management is must
• Experience in managing voice & non-voice support (Calls, chats & email)
• Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
• Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
• Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
• Process incoming service requests, incidents and change requests and formulate appropriate response
• Manage multiple support mailboxes and respond to emails
• Triage and troubleshoot issue(s) reported on all applications.
• Report and record any new defects on all applications.
• Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
• Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
• Provision user accounts for external (non- Deloitte) client userS
• Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.
• Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement.
• Work with product and development teams to troubleshoot application issues and resolve issues.

Qualification & Skills Required

• Any Bachelor’s degree with knowledge of computer science, computer engineering, technical L1 trouble shooting (or) related field.
• 0–2 years experience
• Excellent Customer service (Phone / Chat / Emails)
• Excellent spoken English Language proficiency
• Proficient with MS-Office applications
• ServiceNow experience preferred
• Azure experience preferred
• Exposure to application support, ITIL framework etc.
• Excellent written & verbal skills
• Customer Service experience

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How to Apply Deloitte Off Campus Drive 2026 ?

• Candidates can apply for the Deloitte Freshers Recruitment for 2026 Batch through the link given below.

Credit : Content Source From Deloitte Official Website

Click Here Below Deloitte Job Openings 2026 Link

Apply Now

For more Off Campus Job updates about Deloitte Job Openings 2026, visit this page and follow our Fresherstech.com website.

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