Firstsource Off Campus Hiring for 2026 Batch Freshers Associate / Sr Associate – Query Management | Apply Now

Firstsource Off Campus Hiring 2026 Recruitment Drive for Freshers – Firstsource is conducting an Off Campus Drive in 2026 for the role of Associate / Sr Associate – Query Management in Hyderabad. This Job opportunity is ideal for fresh graduates with qualifications in B.E, B.Tech. For more information about Firstsource Job Vacancy for Freshers 2026, check the below sections.

Firstsource Off Campus Hiring Freshers 2026

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Job Role

• Manage large amounts of customer chats, incoming/outgoing phone calls and email exchanges from the customers across the globe
• Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• The Agent will have to present and sell company services to current and potential customers
• Resolve customer issues on timely manner
• Update and process information accurately into the system(s)
• Escalate customer service issues, if required
• Update and process information accurately into the case management system(s) and spreadsheets
• Provide support to other teams tasked with resolving complex issues
• Clear Communication – during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world
• Follow communication procedures, guidelines, and policies
• Professional Focus – demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration
• Teamwork – consistently work together, trust in each other, engage in constructive conversations for the good of the group

Qualification & Skills Required 

• Excellent in written and verbal English communication
• Strong phone contact handling skills, email writing skills and active listening
• Good problem-solving skills
• Professional & courteous in speaking and writing
• Ability to analyse data and diagnose the issue
• Ability to multi-task, work through multiple system for diagnosis, prioritize and manage time effectively
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls
• MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint

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How to Apply Firstsource Off Campus Drive 2026 ?

• Interested and eligible aspirants may apply Online Firstsource Job Openings in Hyderabad for Freshers 2026 registration link are given below

Credit : Content Source From Firstsource Official Website

Click Here Below Firstsource Off Campus Drive 2026 Link

Apply Now

For more information about the Firstsource Off Campus Job Updates 2026, visit this page and follow our Fresherstech.com website.

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