Genpact Vacancy in Gurgaon for Freshers 2026 Hiring Management Trainee – Quality Analyst | Apply Now

Genpact Vacancy in Gurgaon for Freshers 2026 – Genpact presents an excellent opportunity with its Genpact Off Campus Drive 2026. For freshers with a BE/B.Tech Located in Gurgaon, Genpact is seeking talented individuals to join as Management Trainee – Quality Analyst. This job role offers hands-on Freshers and a chance to grow in the IT sector. For more information about Genpact Jobs for Freshers 2026, read the below sections.

Genpact Vacancy in Gurgaon for Freshers 2026

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Responsibilities  – Genpact Openings for Freshers 2026

• New Hire Trainings and Refresher Sessions: Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools. Leads the Nesting team of Customer Service & Payment Support specialists to achieve performance goals to be assessed ready for movement to Operations
• Quality Monitoring: Evaluate and audit calls/ cases handled by team members to check quality health of the team, providing feedback and implementing improvement plans as necessary to bring in required improvement.
• Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PKTs
• Compliance Assurance: Ensure all collection activities comply with industry regulations and company policies.
• Reporting: Prepare and present regular reports on team’s training and quality performance, challenges, and achievements to senior management.
• Customer Interaction: Handle escalated customer issues and complaints, ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
• Adhering to client defined Process Flows: Ensuring all operations activities during customer interactions comply with relevant process flows

Qualification & Skills Required 

• Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
• Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
• Adaptability: Ability to work in a 24×7 fast-paced environment and adapt to changing priorities.
• Working Window: Mandatory readiness to work during US hours of operations i.e. Evening/ Night shifts (India time) with rotational week offs
• Relevant experience with international IB/ OB Voice process
• Mandatory experience in Training and/ or Quality function as Process Trainer and/ or Quality Auditor

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How to Apply Genpact Off Campus Drive 2026 ?

• Interested and eligible aspirants may apply Online Genpact Vacancy in Gurgaon for Freshers 2026 registration link are given below

Credit : Content Source From Genpact Official Website

Click Here Below Genpact Off Campus Drive 2026 Link

Apply Now

For more Off Campus Job updates about Genpact Vacancy in Gurgaon for Freshers 2026, keep visiting this page and follow our Fresherstech.com website.

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